Have a question, spotted a bug, or just want to say hello? Pick the right channel below and we'll get back to you quickly.
For billing questions, account issues, and technical problems.
support@riskmatrixpro.com
Send email →Team plans, volume pricing, or custom enterprise solutions.
sales@riskmatrixpro.com
Contact sales →Answers to most questions are already in our docs.
Browse how-to guides and tutorials
Read docs →We aim to respond within one business day.
Mon–Fri, 9am–6pm GMT
How do I reset my password?
Go to the login page and click "Forgot password". You'll receive a reset link within a few minutes.
Can I upgrade or downgrade my plan mid-cycle?
Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your billing period.
How do I export my data?
From any matrix, open the Export tab. You can download a PDF report or Excel workbook at any time.
Is my data backed up?
Yes. All data is stored on Supabase with daily automated backups and point-in-time recovery.